SET UNIQUE PROTOCOLaegis_2.5

_set up protocol using mobile app to designate what should be done if something unfortunate happens

_set friends, companies or last text/call as people to be notified

FOR MUSIC & CALLSaegis_2.2

_unique and modern headset, perfect for playing music and taking calls on the move

 

FOR SAFETY & SECURITYaegis_2.1

_switch modes with a simple, magnetic click

_let the headset guide you through left and right vibrations, without having your phone on display


FOR EMERGENCIESaegis_2.3

_emergency button sets off protocol should the worst happen

_secure device and key services, giving you one less thing to worry about at a time of need

LOCK IT DOWNaegis_2.4

_lock phone down remotely & immediately within 100 metres

_save personal information & banking details from being accessed

_transmit current GPS location to contacts

_the headset can continue to take you to the destination using its memory and GPS



SIMPLE OVERVIEW OF OPTIONS

EASY TO ADD OR REMOVE STEPS

CLEAR
FEEDBACK



Technical Detail



Cultural Probe

What are smartphones really used for in a normal day? What are the issues and frustrations?

We are now so reliant on our phones for navigating, we use them even when we are conscious the area might not be safe, but we have no choice

Dreamscaping

Think of a situation you wouldn’t like to find yourself in. If your smartphone had a super-power, how would it get out of this situation?


Lost in a foreign country where it doesn’t understand the language. It’s just in the city somewhere and it doesn’t know how to get to where it’s going… probably start by calling its Mum [to get out of there]


“I could imagine my iPad being lost on a train… not wanting to look lost around people… it would find somewhere with a Wi-Fi hotspot and use that to get it’s way out of the Underground. It uses the powers of technology over other people”


Users talked about being lost, about the over-reliance on technology to locate us, and not wanting to admit they need help.

Immersion

What does it feel like to be over-reliant on technology, feeling insecure? A simple journey in an unknown area at night, minus the Google maps.
Putting the designer in the position of the user clearly showed the panic which can grow quickly when you get lost. The fight or flight response when you feel in danger is built around hyper-sensitivity to the environment, blocking sounds out with earphones makes you less aware.

Props to Prototypes

You are lost at night in an unfamiliar place, but you have this emergency button, what would you want it to do?


“Transmit my location to 5 friends… I’d want it to let me know where I’m going… Teleport to home… Lock the phone down!”


“Teleport me out of there… or call my Mum… Protective shield… Show me where to go, it could talk, but I find that kind of annoying, maybe it could let me know where I’m going with mind control or electric shocks”


By thinking more abstract, users gave much more insightful responses that whilst impractical, uncovered latent desires which could be addressed.

Co-Design and Agile Prototypes

Collaboration and iteration through user testing with quick prototypes working through different configurations and modes of use.


“Simple bracelets, to relay directions via vibration

“but do I want to have to wear 2 of these all the time?”

 


Snapping a single bracelet into 2 to give left and right when you need it

“but isn’t it just another thing to remember?”


Recombining the concept with the headset

“If I was going to carry it anyway, then I would more likely use it…”



Information Architecture

Scoping the required steps and inputs from the users needed to build their own protocol in the case of an emergency.
Building this framework around the functionality which was raised in the user testing gave a base to start designing different ways the UI could be.

Wireframe Sketches

Sketching quick versions of potential user interfaces, trying to streamline the user journey of completing their protocol.
This led to the 2 strongest UI concepts, which could be taken forward and tested with users.

A/B Testing

Using functioning wireframes of 2 design concepts to test with a number of users, and getting feedback on the best design and structure.


Options Overview

Minimal Information






Seeing an overview of the different locks and alerts was key in the studies. Having enough information on what locks and alerts were turned on, what each one did, and what other ones were available was really important. In addition, having clear feedback when a protocol step was added was seen as reassuring, especially when it required specific details to function, like the bank card lock.